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How 9club Handles Your Personal Data

At 9club, your privacy is something we take seriously and protect at every step — from the moment you open an account to every transaction you make using…

Data collected with your consentUPI, Paytm, PhonePe transactions protectedYour rights upheld under applicable lawSecure data storage and retention limitsContact us anytime to request changes
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9club How 9club Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about this policy, want to request access to your personal data, or need to report a privacy concern, our dedicated privacy support team is available around the…

Email Privacy Support Send your data access request or privacy concern directly to our privacy team by email. We acknowledge requests within 24 hours and aim to resolve them fully within 30 days as required under applicable law.
Live Chat Channel Start a live chat on 9club any time of day to ask about your data rights, request deletion, or query how a specific piece of data is used. Our agents are trained to handle privacy questions and escalate where needed.
In-Account Support Ticket Log in and raise a support ticket tagged 'Privacy Request' from your account dashboard. This creates a traceable record of your request and ensures our privacy team reviews it with full account context.
DATA HANDLING PRACTICES

How We Secure and Manage Your Data

Protecting your personal data is a responsibility we embed into every part of how 9club operates — from encrypted account storage to controlled access by our internal teams.

Encrypted Account Storage

All account credentials and personal identification details are stored using industry-standard encryption. Access is restricted to authorised staff only, and every access event is logged internally for audit purposes.

Cookie and Tracking Policy

We use cookies to keep your session active, remember your payment method preference between UPI and Paytm, and measure how pages perform. You can manage cookie preferences from the settings panel in your browser or account.

Payment Data Handling

Transaction details processed through UPI, Paytm, or PhonePe are passed to the relevant payment processor using encrypted connections. We do not store full payment instrument numbers on our servers after a transaction completes.

Data Retention Limits

We keep your personal data only as long as your account is active or as required by applicable law. When data is no longer needed, it is deleted or anonymised according to our internal retention schedule.

Third-Party Data Sharing

Data is shared with third parties — including payment gateways and fraud-prevention services — only under written agreements that bind them to the same data protection standards we follow. We never sell your data for advertising.

Requesting Changes or Deletion

You may request correction, export, or deletion of your personal data at any time. Submit your request via live chat, email, or an in-account ticket and we will process it within the period required by the law applicable to your region.

Your Privacy Policy Questions

Below are the questions we hear most often about how 9club collects, uses, and protects your personal data. If your question is not covered here, reach us directly through live chat or email and our privacy team will respond promptly.

We collect your name, email address, phone number, and identity verification documents when you register. We also record your device type, IP address, and session activity to keep your account secure and comply with applicable legal requirements.

Payment details are transmitted via encrypted connections directly to the relevant payment processor. We log transaction amounts, timestamps, and reference IDs for your account records but do not store full instrument details such as full UPI IDs or Paytm wallet credentials on our servers.

We share data only with service providers who need it to operate the platform — such as payment processors and identity verification services. Every third party is bound by a data protection agreement. We do not sell your data to advertisers or data brokers under any circumstances.

We retain your data for as long as your account remains active and for any additional period required under laws applicable to your region. Once that period ends, data is either permanently deleted or anonymised so it can no longer be linked back to you.

Raise a 'Privacy Request' ticket from your account dashboard, start a live chat, or email our privacy team directly. We will acknowledge your request within 24 hours and deliver your data export within 30 days or the period set by applicable law, whichever is shorter.

Yes. Submit a deletion request through any of our support channels. We will process it promptly, though some data may need to be retained for the minimum period required by applicable law before it can be permanently removed from our systems.

We use session cookies to keep you logged in, preference cookies to remember your chosen payment method, and analytics cookies to measure site performance. You can accept, reject, or customise non-essential cookies through your browser settings or our on-site cookie preference panel.

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